Yarra Design

No, you could place an order as a guest. However, we offer discounts to subscribers from time to time, including promotion for the first order and seasonal discount offer.

Once your order has been shipped, we’ll email you a tracking number. You can use this number to check your delivery status on the courier’s website.

If you’d like to change or cancel an order, we will try our best to help you. Email us at yarradesign.au@outlook.com with your order number as soon as possible.

If your order hasn’t shipped yet, please contact us as soon as possible to update your address.

All of our orders come packaged in an eco-friendly jewelry box adorned with a bow, and each jewelry piece comes with a luxurious pouch, perfect for any occasion!

Oh no! Our sincere apologies! Please email us at yarradesign.au@outlook.com with your order number and a photo of the damaged or incorrect item, and we’ll be in touch within 48 hours. Our team is always happy to help you!

We offer a 90 natural days warranty on all jewelry covering any manufacturing defects. If your item is damaged due to faulty workmanship or materials, contact us within 90 days with photos and your order number. Please note, lost items, damage from normal wear, accidental mishandling, or natural oxidation/tarnishing of silver is not covered.

We ship to United States, Canada, Australia, New Zealand, and all regions in Asia and Europe.

The shipping is completely free!

Delivery normally takes from 7 to 15 days, depends on your location.

We understand there would be circumstance that you are not satisified on what your purchased, you could request a return if:

• The item arrived damaged or broken (please send photos within 48 hours of delivery).
• You received the wrong item.

We do not accept returns for:

• Change of mind
• Minor variations due to the handmade nature (e.g. bubbles, slight color variation)

we will provide video evidence to you upon order's fulfillment to ensure its completeness.

Please email yarradesign.au@outlook.com with:

• Your last name
• Your order number
• Photos of the item and its packaging
• A brief description of the issue

Please note that lack of information may delay the return process.

Please contact us within 7 days upon receiving your order.

Once your return is approved and we receive the item, we will issue a refund to your original payment method. Please allow 5–10 business days for processing.

We accept a variety of secure payment options through Shopify Payments, including major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay.

No, you don’t need an account — you can checkout as a guest anytime.

In the payment stage (at the page where you fill your address and personal info), there is place where you could fill a promotional code. Note that you could apply only 1 discount for each order.

Please ensure your code hasn’t expired and that it applies to the items in your cart. If you need help, contact our support.

You can email us at yarradesign.au@outlook.com or fill our the contact form with your message.