FAQ
Do you ship to my country?
Yes. We ship orders worldwide.
How much is shipping?
Free Shipping Anywhere.
What payment methods you support?
We accept a variety of secure payment options throughShopify Payments, including major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets likeApple Pay,Google Pay, andShop Pay.
Return & Refund Policy
We accept returns if your item arrives damaged or if you received the wrong product. Please email us within 7 days of delivery, and make sure to include clear photos of the item and its packaging, your order number, and a brief description of the issue. For damaged items, photos must be submitted within 48 hours of delivery.
As each piece is handmade, small variations like air bubbles or slight color differences are natural and not considered defects. We also do not accept returns due to change of mind. To ensure quality and accuracy, we record the packing process of every order.
Once your return is approved and the item is received, we’ll issue a refund to your original payment method. Please allow 5 to 10 business days for the refund to be processed.
For return requests or questions, please contact us at yarradesign.au@outlook.com — we’re here to help.
Can I send my order as a gift?
Absolutely!
Many of our customers choose to send our handcrafted pieces as thoughtful gifts for birthdays, housewarmings, or simply as a “thinking of you” surprise.
If you'd like us to include a handwritten card, just leave your message in the “Order Note” section at checkout.
We’ll carefully write it for you and make sure your gift is wrapped with extra love.
💌 No invoice or price tag will be included in gift orders — just warmth, beauty, and a personal touch.
Use & Care
• Avoid contact with water, perfumes, and household chemicals. These can cause tarnishing, especially on silver pieces. We recommend removing your jewelry before showering, swimming, or exercising.
• Silver naturally oxidizes over time. To restore its shine, gently polish your piece with the silver polishing cloth included with your order. Regular care will help preserve its original luster.
• After wearing, store your jewelry in the original box to minimize exposure to air and humidity. Proper storage helps prevent tarnishing and keeps your pieces looking their best.
• Handle your jewelry with care. Avoid dropping or scratching it against hard surfaces. We recommend removing your jewelry before sleeping to prolong its condition.