📦 Returns Eligibility
You may request a return if:
- - The item arrived damaged or broken (please send photos within 48 hours of delivery).
- - You received the wrong item.
We will send you the video of your order packaging upon, so we do not accept returns for:
- - Change of mind
- - Minor variations due to handmade nature (e.g. bubbles, slight color variation)
🕐 Return Window
Please contact us within 7 days of receiving your order.
📸 Required for Return Requests
To ensure we could help you as fast as we can, please email yarradesign.au@outlook.com with following information
- - Photos of the item and packaging
- - Your order number
- - A short description of the issue
💸 Refunds
Once your return is approved and the item received, we’ll issue a refund to your original payment method. Please allow 5–10 business days for processing.